RESUME
Professional​
info​​
I love bringing together a team to support a common goal and thrive in cross-functional environments. Customers are my passion and improving their loyalty and engagement through digital communications is my goal.
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Strengths in partnering with all levels of management and utilizing data to make informed decisions. I am a problem solver and solution finder with proficiency in multi-tasking, adaptability and persistance.
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Follow me on Instagram for a look into my life and personal adventures!
Skills
DIGITAL COMMUNICATIONS
EMAIL MARKETING
SMS/MMS MARKETING
MANAGEMENT
CUSTOMER LOYALTY
EVENT PLANNING
PROJECT MANAGEMENT
Work
Experience
Ecommerce Marketing Manager
Columbia Sportswear
​May 2022 - Present
• Strategize and plan all email, automations and SMS content for North America (US & Canada)
​• Test new email capabilities, segments and layouts, reporting back and analyzing findings
• Manage and grow a team of email specialists
• Work cross-functionally to align content calendars across different business teams
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Digital Campaign Manager
August 2020 - May 2022
​Digital Marketing Specialist, June 2016 - August 2020
New Seasons Market
• Analyze and optimize all SMS and email communications, driving strategy of digital communications
• Own digital communications strategy for 2 brands from concept through to implementation. Overseeing the creation, segmentation and deployment of all marketing emails and SMS messages.
• Maintain and foster relationships with e-commerce and loyalty team, making sure they are properly represented within the email channel
• Launched loyalty program and SMS in 2019, tracking YOY growth and testing retention and reactivation strategies.
• Work with loyalty team to create and execute email offers to customers, driving customer loyalty, increasing opt-ins and avoiding churn
• Update and test email subject lines, templates and offers to increase customer shopping frequency, basket size, open rates and redemption
• Evaluate and improve customer journey through both SMS and email communication channels
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Head of Marketing & Operations
Solomon Exam Prep/First Books
​2012 - 2016
• Manage daily operations of the business including inventory tracking, office management, updating new edition releases, customer retention, order fulfillment and marketing
• Handle marketing for both Solomon Exam Prep and First Books, including writing and distributing press releases, updates of website content, company blog, and all social networking
• Coordinate annual conference attendance, arranging travel, promo materials, and managing booth
• Work with corporate partners, educating them on our system and ensuring needs & expectations are met
• Support programmers by testing website implementations and recording bug issues. Work to improve the system and add new features.
Game Operations Manager
Game Operations Assistant
Game Operations Intern
Portland Winterhawks
​2009 - 2012
• Plan and run all home games throughout the season including Big 10 promotional games each year
• Forecast and track budget for game operations department, handle payroll for all game day staff
• Create all event sheets, coordinate with building regarding event plans
• Manage game day staff, interns, mascot and Rosebud dance team, as well as schedule appearances
• Maintain Rosebud (dancers) Facebook & YouTube pages including sponsor tie-ins and promotions, negotiated Rosebud sponsor package terms and executed fulfillment
• Order and install all sponsor rink boards and championship banners
• Direct and call all activities during game, including timing and lighting
• Prepare all scripts using Game Time Pro,
Assistant Manager
Lottery Lead
Elmer's Restaurant
​2006-2011
• Responsible for day-to-day operations of restaurant, including staff management, financial reporting, cost control, and driving revenue
• Built and maintained close customer and community relations and motivated the staff to do the same
• Managed lottery lounge, including training, scheduling, weekly paperwork and supervision of staff
Promotions Intern
PGE Park - Portland Timbers
2010
• Prepared for 2010 season, booking talent, planning promotional schedule, inputting invoices, setting up Facebook fan pages
• Executed all on-field promotions as well as assisted with experiential groups during games
• Prepared reviews and created scripts for games using Game Time Pro
Other Profile Pages
Education
Portland State University
​2004-2009
Bachelor of Arts - Marketing & Advertising Management